You can order a new connection by using either of the following:

a.      Go to https://wordpress-1170509-5917986.cloudwaysapps.com/order fill out the form and submit.

b.      Call us at 1837

c.      Email us at: csd@tes.com.pk

d.      Visit our service center (LHR, KHI, ISB)

You can reach out to us through one of the following:

Call our 24/7 Call Center at 1837

Send us an email on: csd@tes.com.pk

Visit our social media channels Facebook, Instagram, LinkedIn

You can pay your Transworld bill by using one of the following channels:

Visit our online payment options: https://wordpress-1170509-5917986.cloudwaysapps.com/payment-options/

Use our Self-Care space to pay your bill: https://customer.wordpress-1170509-5917986.cloudwaysapps.com/login.php

Use My Transworld App to pay your bill.

Play Store: https://play.google.com/store/apps/details?id=com.viion.tes&hl=en&pli=1

App Store: https://apps.apple.com/pk/app/my-transworld/id1630883425

Via cheque – Clearance in 72 working hours

Cash at our customer hotspot centers.

Call 1837 or email csd@tes.com.pk to activate Static IP

To change your contact details such as email address and mobile number please email us from your registered email ID at csd@tes.com.pk or call 1837.

To change your account ownership, follow these steps:

1. Both the existing and the new owner must visit our Hotspot (customer support center) with the original CNIC.
2. The outstanding bill should be cleared.
3. Once the above requirements are met, ownership will be updated.
4. For corporate customers, a declaration of change in ownership on company letterhead with authorized signatures is mandatory.
5. Existing customers may send a change of ownership request from their registered email to csd@tes.com.pk.

For Hotspot address click here: https://wordpress-1170509-5917986.cloudwaysapps.com/customer-care/

You can download your last 3 months’ bills by logging in to Self-Care Space or My Transworld App. Once logged in, follow these steps:

1. Click on my bills.
2. Select the month and click download.
3. You can download the last 3 months’ bill through the Self-Care Space.

Yes, you can relocate your connection if your relocation address falls in our coverage area.

To initiate the relocation request, email us at csd@tes.com.pk or call 1837.

Relocation charges: Rs. 1500+Tax

Transworld offers a temporary suspension of services. To activate temporary suspension email us at:

1. csd@tes.com.pk from your registered email ID.
2. Or call us at 1837.
3. Please note that clearing your outstanding bills for temporary blockage of services is mandatory.
4. Monthly service blockage fee is Rs. 250 + Tax.

Transworld provides a range of internet plans, starting from 30 Mbps to 1000 Mbps.

1. To check our latest packages visit: wordpress-1170509-5917986.cloudwaysapps.com
2. To get further information on our packages call 1837.

You can upgrade the speed of your internet by upgrading your connection or availing one of our package upgrade offers.

1. To check our latest packages visit: wordpress-1170509-5917986.cloudwaysapps.com

To upgrade your existing package call us at 1837 or email us at csd@tes.com.pk

There are no installation charges on a new connection.

A standard ONT(Optical Network Terminal) is provided with the connection.

Please check our website’s main page https://wordpress-1170509-5917986.cloudwaysapps.com/  and social media platforms for current promotions/offers.

Transworld provides a 24-month instalment plan to facilitate its customers. For further information on the instalment plan reach out to us via:

1. Emailing at csd@tes.com.pk
2. Or call at 1837

Yes, Transworld offers HD Entertainment to its subscribers through My TruTV App – one of the best TV & entertainment Apps in Pakistan. You can use My TruTV App from one of the following:

1. Web Link: https://trutv.wordpress-1170509-5917986.cloudwaysapps.com
2. Play Store: https://play.google.com/store/apps/datasafety?id=com.transworld.trutv&hl=en
3. App Store: https://apps.apple.com/pk/app/my-trutv/id6449600535
4. Web Sign-Up: https://wordpress-1170509-5917986.cloudwaysapps.com/my-trutv-app/
5. For details on the app and its packages and content visit: https://wordpress-1170509-5917986.cloudwaysapps.com/my-trutv-app/

Kaspersky is a smart parental control app designed to help you protect the kids device online & offline.  Avail the service in
Rs. 299 + tax/month only

The app offers following key features:

• Know where your child is at all times with GPS tracking.
• Monitor your child’s activity with app, web, and YouTube reports.
• Get alerts about your child’s device if their battery is low.
• Protect your child from negative experiences.
• Get instant notifications.

For detailed information on the app & its usage visit: https://wordpress-1170509-5917986.cloudwaysapps.com/kaspersky/

You can download your tax certificate through our Self-Care Portal/My Transworld App.

It usually takes 4 working days to deploy a connection. However, our teams try hard to facilitate the customers as quick as possible.

You can change/reset the password by following the below steps.

1. Go to My Transworld App or visit: https://customer.wordpress-1170509-5917986.cloudwaysapps.com/login.php
2. Enter your customer ID
3. Click on create/reset password
4. Fill in the required information and click proceed.
5. Enter the OTP received on your registered email ID.
6. Click ‘Set Password’.
7. Your password will be reset/changed.

You can restore your connection for FREE for 24 hours by calling us at 1837. For restore through IVR facility follow the steps:

1. Call 1837
2. Select your desired language option.
3. Add your customer ID.
4. Press 3 for account restoration.
5. Your services will be restored for 24 hours!
6. Pay your bill to fully restore your internet services.

Transworld billing is prepaid i.e., you pay in advance for the services.

Our monthly bill is generated on the 2^nd of the following month and should be cleared by the 8^th of the same month to enjoy uninterrupted services.